SUPPORT | TECHNICAL ASSISTANCE
Instant Resolution:
Expert TechnicalSupport 24/7
Eliminate technical frustration and lost productivity. OMA IT Solutions connects you with certified support engineers instantly, providing 24/7 unlimited access via multiple channels to resolve any software, network, or hardware issue rapidly and reliably.
Services We Provide
How We Deliver Excellence:
Your 24/7 Support Channels
Unlimited Helpdesk Access
Access our expert support team via phone, chat, and secure ticketing system for all your day-to-day user IT issues and general troubleshooting.
24/7 Critical Issue Response
Guaranteed round-the-clock availability for system-down scenarios and critical emergencies, ensuring rapid response outside of standard business hours.
Secure Remote Resolution
Quick, secure resolution of software, network, and application issues using industry-leading remote access tools to minimize user downtime efficiently.
Managed Ticketing & Tracking
All issues are meticulously logged, prioritized, and tracked within our system, ensuring adherence to SLA requirements and clear communication until resolution.
Vendor Management
We serve as your single point of contact, managing and coordinating escalations with your hardware and software vendors on your behalf.
On-Site Dispatch (Tier 3)
For complex hardware failures or physical network issues, we offer expert on-site technical visits to ensure the fastest possible resolution and restoration.
THE OMA ADVANTAGE
Transforming Support:
Why Choose OMA Technical Assistance.
Our managed technical support services are designed to be a seamless extension of your business. We don’t just fix problems; we provide strategic partnership, ensuring your technology is an asset, not a liability. This leads to reduced operational costs, guaranteed response times, and a happier, more productive workforce.
- Guaranteed Response SLAs: We commit to resolving issues within guaranteed timeframes
- Reduced IT Costs: Predictable monthly pricing eliminates unexpected repair bills.
- Increased Staff Productivity: Instant support minimizes user downtime and frustration.
- Vendor Coordination: We manage the headache of dealing with third-party vendors.
OUR SUPPORT ACHIEVEMENTS
Guaranteed Service Excellence for Your Peace of Mind
First-Call Resolution Rate (FCR)
Average Response Time (Critical)
Support Certifications Held
Customer Satisfaction Score
Team Member
Meet With Our Engineers
Mostafa Aboalani
Founder& General Technical Manager
Mostafa Salim
Network Solutions Manager
Hamza Sleem
Technical engineer
